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Training staff at Suters Ltd

Like all go ahead modern department store groups it was essential for Suters to provide first class up to date training facilities for their staff.

Every week the stores would open half an hour later so training could take place in a department or in an appropriate training area, like the training room in the image above left in Slough. Occasionally outside training providers would be used, but the majority of the time it would be from within the company and the resident staff trainer. Staff also attended a summer school in Oxford and courses at the College for Distributive Trades in London and local colleges.

In the course of the business there were times when everyone was involved with training, either being trained or training staff. One example was when Decimalisation in Britain took place and everyone had to be ready for the switchover on Monday 15 February 1971 - 'Decimal Day'.

On this Page:

Suters Staff Training Programme

Suters Staff Trainee Programme

What's in store for you at Suters?

Suters Limited Sales Systems Manual

Suters Ltd - Staff Training - Trainer's Notes for 6 Before Opening Sessions - Setting Professional Standards

Welcome to Suters - August 1972

Suter family Training Company established in 1997

Suters Staff Training Programme

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Suters Staff Trainee Programme

This booklet described details of the trainne programme. Q. Is 'Suters' part of a big combine? A. No 'Suters' is an independent family controlled store. It was started by Mr G.W.Suter and his son Clarence. In 1920 the Slough store opened followed in 1924, by the Uxbridge store. The Suter family have been in c;othing trade since 1732 when they were 'Hatters and Tanners' Retford,Nottinghamshire.There is a friendly, family atmosphere in the Company, and the Directors soon get to know every member of their staff.

On the last page is the contact info for the Store managers. Slough "ask for Mr Reed and at Uxbridge Mr Michael (Suter) - Because there were so many family members involved in the business, none could be called "Mr Suter" so they were called by their first names with a "Mr" first. Mr Clarence, Mr John, Mr Tom etc and their wives were known as Mrs John etc. Philip Suter recalls at Bourne & Hollingsworth the same rule applied, but on a smaller scale as there were fewer members of the Bourne family involved with the business.

What's in store for you at Suters?

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Below 44 page training manual for staff this showed them how to make out bills, credits, take payments by cash and which tube to use on the Lamson System

Left cash office Slough and Uxbridge

Suters Limited Sales Systems Manual

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Instructions for various transactions - acount sale - staff sales

Suters Ltd Staff discount card

Country Card was a means of shopping whereby a customer made several purchases in the store and the purchases were taken to the Reception Desk whilst the customer continued shopping - procedures with dealing with Suters Gift vouchers, Travellers Cheques (Sterling no problem - foreign currency travellers cheques could be negotiated via the assistance of the Office Manager and transaction costs applied.)

Further instructions for refunds, Lay Bys (deposit paid on an item of merchandise), Official orders from trade customers.

The final page of the manual was about security - page 44 below

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Suters Ltd - Staff Training - Trainer's Notes for 6 Before Opening Sessions - Setting Professional Standards

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Welcome to Suters - August 1972

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In 2015 Gráinne and Philip Suter's training company jml Training Consultancy offers a large selection of Management Training programmes including "Customer Service Training" Visit the websites at jml training consultancy and jml diversity inclusion training for more information. It was established in 1997.

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Return to Additional photos from the 1960s onwards + archive films of Uxbridge and Slough High Streets Herex

Return to Suters Department Stores - Price Tags, Invoices, Order Forms, Bags Plus Here

See also Suters Limited Staff Rule Book

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Return to Full Suters Index

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Source of images, unless otherwise stated - Suter family archives

 

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